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Head Note

The Consumer Protection Act,1986  - Section 12

Respondent deficiency in service - Appellant university did not issue M.Sc certificate after deposited the requisite fees - Ex-party order District Consumer Forum - Appellant to issue certificate and also pay Rs 50,000/- State commission dismissed appeal - National Commission agreed - Appeal - Respondent is employed as a teacher - Such an appointment could not have been possible without producing evidence of his having secured post graduate degree - Order set aside - Appeal allowed.

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